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Privacy Policy - Ring2travel S.L.

The Privacy Policy is part of the General Conditions that govern this Website.

Who is responsible for the processing of your data?

Ring2travel S.L. Tax ID: B93684785
Address: Avda. Manuel Fraga Iribarne, nº 15, Portal 4 – 1st Floor, Postal Code 29620, Torremolinos.
Phone: +34 952230887
Email: protecciondatos@paratytech.com

You can use any of these methods to communicate with us.

We reserve the right to modify or adapt this Privacy Policy at any time. We recommend that you review it, and if you have registered and access your account or profile, you will be informed of any modifications.

If you belong to any of the following groups, please consult the information:

AGENTS

For what purposes will we process your personal data?

To monitor your activity.

To carry out the corresponding transactions.

For billing and the declaration of appropriate taxes.

For control and debt collection management.

What is the legal basis for processing your data?

The legal basis is contractual, the acceptance of an agency contract.

WEBSITE OR EMAIL CONTACTS

What data do we collect through the Website?

We may process your IP address, the operating system or browser you use, and even the duration of your visit, on an anonymous basis.

If you provide us with data in the contact form, you will identify yourself so that we can contact you if necessary.

For what purposes will we process your personal data?

To answer your queries, requests, or petitions.

To manage the requested service, answer your request, or process your petition.

Information via electronic means regarding your request.

Commercial or event information via electronic means, provided there is express authorization.

To carry out analysis and improvements on the Website, regarding our products and services. To improve our commercial strategy.

What is the legal basis for processing your data?

The acceptance and consent of the interested party: In cases where it is necessary to fill out a form and click on the "send" button to make a request, doing so necessarily implies that you have been informed and have expressly granted your consent to the content of the clause attached to said form or the acceptance of the privacy policy.

All our forms have an * symbol for mandatory data. If you do not provide these fields, or do not check the privacy policy acceptance box, the information will not be allowed to be sent. It normally follows this formula: “□ I am over 14 years old and I have read and accept the Privacy Policy.”

You may revoke your consent at any time.

CLIENTS

For what purposes will we process your personal data?

To manage telephone support services (call center) for tourist accommodations, consisting of the reception and processing of calls related to reservations.

Preparation of quotes and follow-up through communication between both parties.

Information via electronic means regarding your request.

Commercial or event information via electronic means, provided there is express authorization.

To manage administrative, communication, and logistics services performed by the Controller.

To carry out the corresponding transactions. Billing and declaration of appropriate taxes. Control and debt collection management.

To conduct follow-up calls and satisfaction surveys to users who have contacted our call center, in order to evaluate the quality of the service provided and improve the customer experience.

What is the legal basis for processing your data?

The legal basis is the performance of a contract and your consent.

For processing related to satisfaction surveys, the legal basis is our legitimate interest in monitoring the quality of service and applying operational improvements, always guaranteeing respect for your rights and offering you the possibility to object at any time.

We remind you that you can revoke your consent at any time.

RESERVATION CENTER.

For what purposes will we process your personal data?

Call recording for internal evaluation of service quality.

Training and supervision of call center agents.

Improvement of internal processes and service procedures.

Management of internal incidents related to service provision.

To conduct follow-up calls and satisfaction surveys to users who have contacted our call center, in order to evaluate the quality of the service provided and improve the customer experience.

What is the legal basis for processing your data?

The legal basis is the legitimate interest in guaranteeing the correct provision of the service, training and supervising agents, improving service quality, and conducting satisfaction surveys.

SUPPLIERS.

For what purposes will we process your personal data?

Information via electronic means regarding your request.

Commercial or event information via electronic means, provided there is express authorization.

To manage administrative, communication, and logistics services performed by the Controller.

To carry out the corresponding transactions. Billing and declaration of appropriate taxes. Control and debt collection management.

What is the legal basis for processing your data?

The legal basis is the acceptance of a contractual relationship, or failing that, your consent when contacting us or offering us your products by any means.

PARTNERS

For what purposes will we process your personal data?

Organization of actions necessary for the achievement of the company's goals.

Internal management and legal compliance thereof.

Calling of meetings.

To carry out the corresponding transactions.

Declaration of appropriate taxes.

What is the legal basis for processing your data?

The legal basis is contractual, the acceptance of a contract, either for the sale of shares or similar, or participation in the incorporation of the company.

SOCIAL MEDIA CONTACTS

For what purposes will we process your personal data?

To answer your queries, requests, or petitions.

To manage the requested service, answer your request, or process your petition.

To relate to you and create a community of followers.

What is the legal basis for processing your data?

The acceptance of a contractual relationship in the environment of the corresponding social network, and in accordance with its Privacy policies:

Facebook http://www.facebook.com/policy.php?ref=pf

Instagram http://twitter.com/privacy

Twitter https://help.instagram.com/155833707900388

Linkedin http://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv

Pinterest https://about.pinterest.com/es/privacy-policy

Google* http://www.google.com/intl/es/policies/privacy/ *(Google+ and Youtube)

How long will we keep personal data?

We can only consult or cancel your data in a restricted manner as we have a specific profile. We will process them for as long as you let us follow you, be friends, or click "like", "follow", or similar buttons.

Any rectification of your data or restriction of information or posts must be done through your profile or user settings on the social network itself.

JOB APPLICANTS

For what purposes will we process your personal data?

Organization of selection processes for the hiring of employees.

To schedule job interviews and evaluate your candidacy.

If you have given us your consent, we may keep your CV for new job calls.

If you have given us your consent, we may transfer it to collaborating or related companies, with the sole objective of helping you find employment.

What is the legal basis for processing your data?

The legal basis is your unequivocal consent, upon delivering your CV to us and receiving and signing information regarding the processing we will carry out.

WHISTLEBLOWING CHANNEL

For what purposes will we process your personal data?

Internal detection of possible criminal and administrative offenses affecting the legal entity and compliance with the company's code of conduct and compliance policies.

Management of reports. The whistleblower's data can be processed anonymously.

What is the legal basis for processing your data?

Public mission, interests, or powers.

Compliance with a legal obligation.

INFORMATION COMMON TO ALL PROCESSING:

Do we include personal data of third parties?

No, as a general rule we only process data provided by the holders themselves. If you provide us with data of third parties, you must previously inform and request their consent, otherwise you exempt us from any liability for the breach of this requirement.

And data of minors?

We do not process data of persons under 14 years of age; therefore, please refrain from providing it if you are not that age.

Will we carry out communications by electronic means?

They will only be carried out to manage your request, if it is one of the contact means you have provided us.

If we carry out commercial communications, they will have been previously and expressly authorized by you.

What security measures do we apply?

You can rest assured: We have adopted an optimal level of protection for the Personal Data we handle, and we have installed all the means and technical measures at our disposal according to the state of technology to prevent loss, misuse, alteration, unauthorized access, and theft of Personal Data.

To which recipients will your data be communicated?

Your data will not be transferred to third parties, except for legal obligation. Specifically, they will be communicated to the State Tax Administration Agency and to banks and financial institutions for the collection of the service provided or product purchased. As well as to the data processors necessary for the execution of the agreement. RING2TRAVEL, S.L.U. also provides services to third parties as a Data Processor, acting under the instructions of its clients (mainly tourist accommodations), without processing the personal data of end users for its own purposes.

In case of purchase or payment, if you choose any application, website, platform, bank card, or any other online service, your data will be transferred to that platform or processed in its environment, always with maximum security.

When we instruct them, the web development and maintenance company, or the hosting company, will have access to our website. They will have signed a service provision contract that obliges them to maintain the same level of privacy as us.

We use applications that may involve an International Data Transfer to the United States. This will only be carried out to entities that have adhered to the USA-EU Data Privacy framework, or failing that, to those that have demonstrated compliance with the regulations, and have committed through standard contractual clauses (SCCs) to comply with the level of protection and guarantees in accordance with the parameters and requirements provided for in current European data protection regulations, such as the European Regulation, or failing that, when there is a legal authorization to carry out the international transfer.

What are your rights?

To know whether or not we are processing your data.

To access your personal data.

To request the rectification of your data if they are inaccurate.

To request the deletion of your data if they are no longer necessary for the purposes for which they were collected or if you withdraw your granted consent.

To request the limitation of the processing of your data, in some cases, in which case we will only keep them in accordance with current regulations.

To port your data, which will be provided to you in a structured, commonly used, or machine-readable format. If you prefer, we can send them to the new controller you designate. It is only valid in certain cases.

To file a claim with the Spanish Data Protection Agency if you believe we have not attended to you correctly.

To revoke consent for any processing for which you have consented, at any time.

If you modify any data, we would appreciate it if you communicate it to us to keep them updated.

How can you exercise your rights?

You can exercise your rights by contacting us by postal mail or email at the address indicated at the beginning of this text.
To process your request, we need to be able to identify you. The level of verification will be proportional to the type of request and the associated risk:

• Low-risk requests (such as access to basic information): If you write to us from the same email with which you registered, it will normally be sufficient to verify your identity.
• Higher-impact requests (such as complete data deletion or portability): We may request additional information to confirm your identity, such as answering security questions or, exceptionally, providing an identification document.

If you are acting on behalf of another person, you must prove said representation.
We have forms available to facilitate the exercise of your rights. You can request them from us by email or use those prepared by the Spanish Data Protection Agency.
Requests can be submitted by postal mail or by email to the address indicated at the beginning of this text.

How long does it take us to respond to the Exercise of Rights?

It depends on the right, but at most within one month from your request, and two months if the matter is very complex and we notify you that we need more time.

How long will we keep your personal data?

Personal data will be kept as long as you remain linked to us.

Once you disassociate, the personal data processed for each purpose will be kept for the legally provided periods, including the period in which a judge or court may require them based on the statute of limitations for legal actions.

The processed data will be kept as long as the aforementioned legal deadlines do not expire, if there is a legal obligation for maintenance, or if such a legal period does not exist, until the interested party requests their deletion or revokes the granted consent.

We will keep all information and communications related to your purchase or the provision of our service, for as long as the guarantees of the products or services last, to address possible claims.

For each treatment or typology of data, we provide you with a specific period, which you can consult in the following table:

File	Document	Conservation
Clients
	Invoices	10 years
	Forms and coupons	15 years
	Contracts	5 years
Human Resources
	Payroll, TC1, TC2, etc.	10 years
	Resumes	Until the end of the selection process and 1 year more with consent
	Indemnity docs, contracts, temporary workers	4 years
	Employee file	Up to 5 years after termination
Marketing
	Databases or website visitors	While processing lasts
Suppliers
	Invoices	10 years
	Contracts	5 years
Access control and video surveillance
	Visitor list	30 days
	Videos	30 days blocking / 3 years destruction
Accounting
	Accounting books and documents	6 years
	Partner agreements, statutes, minutes	6 years
	Financial statements and audit reports	6 years
	Grant records	6 years
Tax
	Business administration and taxes	10 years
	Dividend payments and tax withholdings	10 years
	Intragroup prices	18 years
	Intragroup transactions – pricing agreements	8 years
Health and Safety
	Employee medical records	5 years
Environment
	Hazardous chemical substance information	10 years
	Environmental permits	During activity + 3 years after closure / 10 years (crime)
	Recycling/waste disposal records	3 years
	Cleaning grant documents	4 years
	Accident reports	5 years
Insurance
	Insurance policies	6 years (general) / 2 years (damages) / 5 years (personal) / 10 years (life)
Purchases
	Record of deliveries, acquisitions, VAT	5 years
Legal
	Intellectual property, contracts, and agreements	5 years
	Permits, licenses, certificates	6 years from expiration / 10 years (criminal)
	Confidentiality and non-compete agreements	During the obligation
LOPD
	Data processing not notified to AEPD	3 years
	Employee data in systems and networks	5 years
Whistleblowing channel
	Internal reports / regulatory compliance	3 months (general) / 10 years (criminal)

GROUP COMPANIES.

The following companies are part of the business group and carry out activities linked to the provision of technological, commercial, or data analysis services. Each of them acts as a Data Controller within the framework of its own business and sectorial activity.

Paraty Hoteles S.L.U.
Direct Hotel Sales. Booking engine and other related services.
https://www.paratytech.com/

Ring2travel S.L.

Call Center for Hotels.

https://www.ring2travel.com/

Updated on 03/12/2026

More information at www.prodat.es