Privacy Policy - Ring2travel SL

The Privacy Policy is part of the General Conditions that govern this Website.

Who is responsible for processing your data?

Ring2travel SL CIF: B93684785
Address: Avda. Manuel Fraga Iribarne, nº 15, Portal 4 – 1st Floor, CP 29620, Torremolinos.
Phone: 952230887
Mail: protecciondatos@paratytech.com

You can contact us in any way you like.

We reserve the right to modify or adapt this Privacy Policy at any time. We encourage you to review it, and if you have registered and accessed your account or profile, you will be notified of any changes.

If you are one of the following groups, please consult the information:

AGENTS

For what purposes will we process your personal data?

  • Track your activity.
  • Carry out the corresponding transactions.
  • Billing and filing of appropriate taxes.
  • Control and recovery procedures.

    • What is the legitimacy for processing your data?

    The legal basis is contractual in origin, the acceptance of an agency contract.

    WEB OR EMAIL CONTACTS

    What data do we collect through the Web?

    We may process your IP address, operating system or browser, and even the length of your visit, anonymously.

    If you provide us with information in the contact form, you will be identified so we can contact you if necessary.

    For what purposes will we process your personal data?

  • Respond to your questions, requests or petitions.
  • Manage the requested service, respond to your request, or process your petition.
  • Information by electronic means, relating to your request.
  • Commercial or event information by electronic means, provided there is express authorization.
  • Conduct website analysis and improvements for our products and services. Improve our business strategy.

    • What is the legitimacy for processing your data?

    Acceptance and consent of the interested party: In those cases where completing a form and clicking the send button is required to submit a request, doing so will necessarily imply that you have been informed and have expressly given your consent to the content of the clause attached to said form or acceptance of the privacy policy.

    All our forms include a * symbol for required information. If you do not complete these fields, or do not check the privacy policy acceptance checkbox, your information will not be submitted. The form typically reads as follows: “□ I am over 14 and I have read and accept the Privacy Policy.”

    You may revoke your consent at any time.

    CUSTOMERS

    For what purposes will we process your personal data?

  • Manage telephone services (call center) for tourist accommodations, consisting of receiving and processing calls related to reservations.
  • Budget preparation and monitoring through communications between both parties.
  • Information by electronic means, relating to your request.
  • Commercial or event information by electronic means, provided there is express authorization.
  • Manage the administrative, communications and logistics services provided by the Controller.
  • Carry out the corresponding transactions. Bill and file the appropriate taxes. Manage control and collection processes.
  • Conduct follow-up calls and satisfaction surveys with users who have contacted our call center, in order to evaluate the quality of the service provided and improve the customer experience.

    • What is the legitimacy for processing your data?

  • The legal basis is the execution of a contract and your consent.
  • For processing related to satisfaction surveys, the legal basis is our legitimate interest in monitoring service quality and implementing operational improvements, always ensuring respect for your rights and offering you the opportunity to object at any time.

    • We remind you that you can revoke your consent at any time.

    SUPPLIERS.

    For what purposes will we process your personal data?

  • Information by electronic means, relating to your request.
  • Commercial or event information by electronic means, provided there is express authorization.
  • Manage the administrative, communications and logistics services provided by the Controller.
  • Carry out the corresponding transactions. Bill and file the appropriate taxes. Manage control and collection processes.

    • What is the legitimacy for processing your data?

    The legal basis is the acceptance of a contractual relationship, or failing that, your consent when contacting us or offering us your products through any means.

    PARTNERS

    For what purposes will we process your personal data?

  • Organization of the actions necessary to achieve the company's goals.
  • Internal management and legal compliance thereof.
  • Call for meetings.
  • Carry out the corresponding transactions.
  • Declaration of the appropriate taxes.

    • What is the legitimacy for processing your data?

    The legal basis is contractual, the acceptance of a contract for the sale of shares or similar, or participation in the incorporation of the company.

    SOCIAL NETWORK CONTACTS

    For what purposes will we process your personal data?

  • Respond to your questions, requests or petitions.
  • Manage the requested service, respond to your request, or process your petition.
  • Connect with you and build a community of followers.

    • What is the legitimacy for processing your data?

    Acceptance of a contractual relationship within the relevant social network environment and in accordance with its privacy policies:

    Facebook http://www.facebook.com/policy.php?ref=pf

    Instagram http://twitter.com/privacy

    Twitter https://help.instagram.com/155833707900388

    Linkedin http://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv

    Pinterest https://about.pinterest.com/es/privacy-policy

    Google* http://www.google.com/intl/es/policies/privacy/ *(Google+ and Youtube)

    How long will we keep personal data?

    We can only view or delete your data in a limited manner if you have a specific profile. We will process it for as long as you allow us to continue following us, becoming our friend, or clicking "like," "follow," or similar buttons.

    Any corrections to your data or restrictions on information or publications must be made through your profile or user settings on the social network itself.

    JOB SEEKERS

    For what purposes will we process your personal data?

  • Organization of selection processes for hiring employees.
  • Schedule you for job interviews and evaluate your candidacy.
  • If you have given us your consent, we may retain your CV for future job postings.
  • If you have given us your consent, we may share your information with partner or related companies for the sole purpose of helping you find employment.

    • What is the legitimacy for processing your data?

    The legal basis is your unequivocal consent, upon submitting your CV and receiving and signing information regarding the processing we will carry out.

    COMPLAINTS CHANNEL

    For what purposes will we process your personal data?

  • Internal detection of potential criminal and administrative offenses affecting the legal entity and compliance with the company's code of conduct and compliance policies.
  • Reporting management. The reporting party's data may be processed anonymously.

    • What is the legitimacy for processing your data?

  • Mission interests or public powers.
  • Compliance with a legal obligation.

    • INFORMATION COMMON TO ALL TREATMENTS:

    Do we include personal data of third parties?

    No, as a general rule, we only process data provided to us by data subjects. If you provide us with third-party data, you must first inform them and request their consent, otherwise you will release us from any liability for failure to comply with this requirement.

    And data on minors?

    We do not process data from children under 14 years of age, so please refrain from providing it if you are not that age.

    Will we communicate electronically?

    These will only be used to process your request, if it is one of the contact methods you have provided to us.

    If we make commercial communications, they will have been previously and expressly authorized by you.

    What security measures do we apply?

    Rest assured: We have adopted an optimal level of protection for the Personal Data we handle, and we have implemented all available technical means and measures, based on the state of the art, to prevent the loss, misuse, alteration, unauthorized access, and theft of Personal Data.

    To which recipients will your data be communicated?

    Your data will not be transferred to third parties, except under legal obligation. Specifically, your data will be shared with the State Tax Administration Agency and with banks and financial institutions for payment of the service provided or product purchased. Your data will also be shared with the data processors necessary for the execution of the agreement. RING2TRAVEL, SLU also provides services to third parties as a Data Processor, acting under the instructions of its clients (mainly tourist accommodations), without processing the end-users' personal data for its own purposes.

    In the event of a purchase or payment, if you choose an app, website, platform, bank card, or other online service, your data will be transferred to that platform or processed within its environment, always with the utmost security.

    Upon our request, the web development and maintenance company or hosting provider will have access to our website. They will have signed a service provision agreement that obliges them to maintain the same level of privacy as us.

    We use applications that may involve an international data transfer to the United States. This will only be done to entities that have adhered to the US-EU Data Privacy Framework, or failing that, to those that have demonstrated compliance with the regulations and have committed through standard contractual clauses (SCCs) to comply with the level of protection and guarantees in accordance with the parameters and requirements set forth in current European data protection regulations, such as the European Regulation, or failing that, when there is a legal authorization to carry out the international transfer.

    What rights do you have?

  • To know whether we are processing your data or not.
  • To access your personal data.
  • To request rectification of your data if it is inaccurate.
  • To request the deletion of your data if it is no longer necessary for the purposes for which it was collected or if you withdraw the consent you granted.
  • To request the restriction of the processing of your data, in certain cases, in which case we will only retain it in accordance with current regulations.
  • To transfer your data, which will be provided to you in a structured, commonly used, or machine-readable format. If you prefer, we can send it to the new controller you designate. This is only valid in certain cases.
  • To file a complaint with the Spanish Data Protection Agency if you believe we have not served you properly.
  • To revoke consent for any treatment to which you have consented, at any time.

    • If you change any of your information, please let us know so we can keep it updated.

    Do you want a form to exercise your rights?

  • We have forms for exercising your rights. Request them by email, or if you prefer, you can use those developed by the Spanish Data Protection Agency or third parties.
    • These forms must be signed electronically or accompanied by a photocopy of your ID.
  • If someone represents you, you must attach a copy of their ID, or have them sign it electronically.
  • The forms can be submitted in person, sent by letter, or sent by email to the Controller's address at the beginning of this text.

    • How long does it take us to respond to your exercise of rights?

    It depends on the law, but within a maximum of one month from your request, and two months if the issue is very complex and we notify you that we need more time.

    How long will we keep your personal data?

  • Personal data will be retained as long as you remain associated with us.
  • Once you unsubscribe, the personal data processed for each purpose will be retained for the legally established periods, including the period in which a judge or court may request it in accordance with the statute of limitations for legal actions.
  • The data processed will be retained until the aforementioned legal deadlines expire, if there is a legal obligation to retain it, or if there is no such legal deadline, until the data subject requests its deletion or revokes the consent granted.
  • We will retain all information and communications related to your purchase or the provision of our service for as long as the product or service warranties last, in order to address any potential claims.
  • For each type of data processing or type, we provide you with a specific period, which you can consult in the following table:


    • File Document Conservation
    Customers
    Invoices 10 years
    Forms and coupons 15 years
    Contracts 5 years
    Human Resources
    Payrolls, TC1, TC2, etc. 10 years
    Resumes Until the end of the selection process and 1 more year with consent
    Compensation documents, contracts, temporary workers 4 years
    Worker's file Up to 5 years after discharge
    Marketing
    Databases or website visitors While the treatment lasts
    Suppliers
    Invoices 10 years
    Contracts 5 years
    Access control and video surveillance
    List of visitors 30 days
    Videos 30 days blocking / 3 years destruction
    Accounting
    Accounting books and documents 6 years
    Shareholder agreements, bylaws, minutes 6 years
    Financial statements and audit reports 6 years
    Grant records 6 years
    Fiscal
    Business administration and taxes 10 years
    Dividend payments and tax withholdings 10 years
    Intragroup prices 18 years old
    Intragroup transactions – price agreements 8 years
    Health and Safety
    Medical records of workers 5 years
    Environment
    Information on hazardous chemicals 10 years
    Environmental permits During the activity + 3 years after closure / 10 years (crime)
    Recycling/waste disposal records 3 years
    Cleaning grant documents 4 years
    Accident reports 5 years
    Insurance
    Insurance policies 6 years (general) / 2 years (damages) / 5 years (personal) / 10 years (life)
    Shopping
    Register deliveries, acquisitions, VAT 5 years
    Legal
    Intellectual property, contracts and agreements 5 years
    Permits, licenses, certificates 6 years from expiration / 10 years (criminal)
    Confidentiality and non-competition agreements During the obligation
    LOPD
    Data processing not notified to the AEPD 3 years
    Data used in systems and networks 5 years
    Whistleblower channel
    Internal complaints / regulatory compliance 3 months (general) / 10 years (criminal)

    GROUP COMPANIES.

    The following companies are part of the business group and carry out activities related to the provision of technological, commercial, or data analysis services. Each of them acts as Data Controller within the scope of its own business and sectoral activities.

    Paraty Hotels SLU
    Direct hotel sales. Booking engine and other related services.
    https://www.paratytech.com/

    Data Seekers SL

    Data extraction, monitoring and organization.

    https://www.dataseekers.com/

    Ring2travel SL

    Call Center for Hotels.

    https://www.ring2travel.com/

    Updated on 07/24/2025

    More information at www.prodat.es