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Privacy Policy - Ring2travel SL

The Privacy Policy forms part of the General Terms and Conditions that govern this Website.

Who is responsible for processing your data?

Ring2travel SL CIF: B93684785
Address: Avda. Manuel Fraga Iribarne, nº 15, Portal 4 – 1st Floor, CP 29620, Torremolinos.
Phone: 952230887
Mail: protecciondatos@paratytech.com

You can contact us in any way you prefer.

We reserve the right to modify or adapt this Privacy Policy at any time. We recommend that you review it periodically, and if you are registered and access your account or profile, you will be notified of any changes.

If you belong to any of the following groups, please consult the information:

AGENTS

For what purposes will we process your personal data?

Track your activity.

Carry out the corresponding transactions.

Billing and filing of appropriate taxes.

Control and recovery management.

What is the legal basis for processing your data?

The legal basis is of contractual origin, the acceptance of an agency contract.

WEB OR EMAIL CONTACTS

What data do we collect through the Web?

We can process your IP address, what operating system or browser you use, and even the duration of your visit, anonymously.

If you provide us with information in the contact form, you will be identified so that we can contact you, if necessary.

For what purposes will we process your personal data?

To answer your questions, requests, or petitions.

Manage the requested service, answer your request, or process your petition.

Information via electronic means, regarding your request.

Commercial or event information by electronic means, provided there is express authorization.

Conduct website analysis and improvements regarding our products and services. Improve our business strategy.

What is the legal basis for processing your data?

The acceptance and consent of the interested party: In those cases where to make a request it is necessary to complete a form and click on the "submit" button, doing so will necessarily imply that you have been informed and have expressly given your consent to the content of the clause attached to said form or acceptance of the privacy policy.

All our forms include an asterisk (*) next to required fields. If you do not provide this information or do not check the box to accept the privacy policy, you will not be able to submit the form. It typically reads: “□ I am over 14 years old and I have read and agree to the Privacy Policy.”

You can revoke your consent at any time.

CUSTOMERS

For what purposes will we process your personal data?

Manage telephone customer service (call center) for tourist accommodations, consisting of receiving and processing calls related to reservations.

Budget preparation and monitoring through communication between both parties.

Information via electronic means, regarding your request.

Commercial or event information by electronic means, provided there is express authorization.

Manage the administrative, communications and logistics services performed by the Manager.

Perform the corresponding transactions. Invoice and file the appropriate taxes. Manage control and collection procedures.

Conduct follow-up calls and satisfaction surveys with users who have contacted our call center, in order to evaluate the quality of service provided and improve the customer experience.

What is the legal basis for processing your data?

The legal basis is the execution of a contract and your consent.

For processing related to satisfaction surveys, the legal basis is our legitimate interest in monitoring service quality and implementing operational improvements, always guaranteeing respect for your rights and offering you the possibility to object at any time.

We remind you that you can revoke your consent at any time.

SUPPLIERS.

For what purposes will we process your personal data?

Information via electronic means, regarding your request.

Commercial or event information by electronic means, provided there is express authorization.

Manage the administrative, communications and logistics services performed by the Manager.

Perform the corresponding transactions. Invoice and file the appropriate taxes. Manage control and collection procedures.

What is the legal basis for processing your data?

The legal basis is the acceptance of a contractual relationship, or failing that, your consent when contacting us or offering us your products by any means.

PARTNERS

For what purposes will we process your personal data?

Organization of the actions necessary to achieve the goals of the society.

Internal management and legal compliance thereof.

Notice of meetings.

Carry out the corresponding transactions.

Filing the appropriate taxes.

What is the legal basis for processing your data?

The legal basis is contractual, the acceptance of a contract either for the purchase and sale of shares or similar, or participation in the formation of the company.

SOCIAL MEDIA CONTACTS

For what purposes will we process your personal data?

To answer your questions, requests, or petitions.

Manage the requested service, answer your request, or process your petition.

Connecting with you and building a community of followers.

What is the legal basis for processing your data?

Acceptance of a contractual relationship within the relevant social network environment, and in accordance with its Privacy policies:

Facebook http://www.facebook.com/policy.php?ref=pf

Instagram http://twitter.com/privacy

Twitter https://help.instagram.com/155833707900388

Linkedin http://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv

Pinterest https://about.pinterest.com/es/privacy-policy

Google* http://www.google.com/intl/es/policies/privacy/ *(Google+ and Youtube)

How long will we keep personal data?

We can only access or delete your data in a limited way because it's tied to your specific profile. We will process your data for as long as you allow us to by following us, being friends, or clicking "like," "follow," or similar buttons.

Any corrections to your data or restrictions on information or publications must be made through your profile or user settings on the social network itself.

JOB SEEKERS

For what purposes will we process your personal data?

Organization of selection processes for hiring employees.

To schedule job interviews and evaluate your application.

If you have given us your consent, we may keep your CV for future job openings.

If you have given us your consent, we may share it with partner or affiliated companies, with the sole purpose of helping you find employment.

What is the legal basis for processing your data?

The legal basis is your unequivocal consent, given by submitting your CV and receiving and signing information regarding the treatments we will carry out.

COMPLAINTS CHANNEL

For what purposes will we process your personal data?

Internal detection of possible criminal and administrative offenses affecting the legal entity and compliance with the code of conduct and the company's compliance policies.

Handling complaints. Complainant data can be processed anonymously.

What is the legal basis for processing your data?

Mission, interests, or public powers.

Compliance with a legal obligation.

INFORMATION COMMON TO ALL TREATMENTS:

Do we include personal data of third parties?

No, as a general rule we only process the data provided to us by the data subjects. If you provide us with data from third parties, you must first inform them and obtain their consent, otherwise you release us from any liability for failure to comply with this requirement.

And what about data on minors?

We do not process data from children under 14 years of age, therefore, please refrain from providing it if you are not that age.

Will we be communicating electronically?

They will only be used to process your request, if it is one of the contact methods you have provided to us.

If we send commercial communications, they will have been previously and expressly authorized by you.

What security measures do we apply?

You can rest assured: We have adopted an optimal level of protection for the Personal Data we handle, and we have installed all the technical means and measures at our disposal according to the state of technology to prevent the loss, misuse, alteration, unauthorized access and theft of Personal Data.

To whom will your data be communicated?

Your data will not be shared with third parties, except where legally required. Specifically, it will be shared with the Spanish Tax Agency and banks and financial institutions for the collection of payment for the service provided or product purchased, as well as with data processors necessary for the execution of the agreement. RING2TRAVEL, SLU also provides services to third parties as a Data Processor, acting under the instructions of its clients (primarily tourist accommodations), without processing the personal data of end users for its own purposes.

In the event of a purchase or payment, if you choose any application, website, platform, bank card, or any other online service, your data will be transferred to that platform or processed within its environment, always with maximum security.

When instructed, the web development and maintenance company, or the hosting company, will have access to our website. They will have signed a service agreement that obligates them to maintain the same level of privacy as we do.

We use applications that may involve an international transfer of data to the United States. This will only be carried out with entities that have adhered to the US-USA Data Privacy Framework, or failing that, with those that have demonstrated compliance with the regulations and have committed, through standard contractual clauses (SCCs), to comply with the level of protection and guarantees in accordance with the parameters and requirements established in current European data protection regulations, such as the General Data Protection Regulation (GDPR), or failing that, when there is a legal basis for carrying out the international transfer.

What rights do you have?

To find out whether we are processing your data or not.

To access your personal data.

To request the correction of your data if it is inaccurate.

To request the deletion of your data if it is no longer necessary for the purposes for which it was collected or if you withdraw the consent you have given us.

You may request the limitation of the processing of your data in some cases, in which case we will only keep them in accordance with current regulations.

You have the right to data portability, meaning your data will be provided to you in a structured, commonly used, and machine-readable format. If you prefer, we can send it to the new data controller you designate. This right is only valid in certain circumstances.

To file a complaint with the Spanish Data Protection Agency if you believe we have not treated you correctly.

To revoke consent for any treatment for which you have consented, at any time.

If you change any information, please let us know so we can keep it up to date.

How can you exercise your rights?

You can exercise your rights by contacting us by post or email at the address indicated at the beginning of this text.
To process your request, we need to be able to identify you. The level of verification will be proportional to the type of request and the associated risk.

• Low-risk requests (such as access to basic information): If you write to us from the same email address you used to register, this will usually be sufficient to verify your identity.
• Higher impact requests (such as complete data deletion or portability): We may request additional information to confirm your identity, such as answering security questions or, exceptionally, providing identification documents.

If you are acting on behalf of another person, you must prove that representation.
We have forms available to help you exercise your rights. You can request them by email or use the forms provided by the Spanish Data Protection Agency.
Applications can be submitted by post or email to the address indicated at the beginning of this text.

How long does it take us to respond to your request to exercise your rights?

It depends on the right, but at most one month from your request, and two months if the matter is very complex and we notify you that we need more time.

How long will we keep your personal data?

Your personal data will be kept as long as you remain associated with us.

Once you unsubscribe, the personal data processed for each purpose will be kept for the legally established periods, including the period in which a judge or court may require them, taking into account the statute of limitations for legal actions.

The data processed will be kept until the aforementioned legal deadlines expire, if there is a legal obligation to maintain it, or if there is no such legal deadline, until the interested party requests its deletion or revokes the consent given.

We will keep all information and communications relating to your purchase or the provision of our service, for as long as the product or service warranties last, in order to address any potential claims.

For each type of data processing, we provide a specific period, which you can consult in the following table:

File	Document	Conservation
Customers
	Invoices	10 years
	Forms and coupons	15 years
	Contracts	5 years
Human Resources
	Payroll, TC1, TC2, etc.	10 years
	Resumes	Until the end of the selection process and for 1 more year with consent
	Compensation documents, contracts, temporary workers	4 years
	Employee file	Up to 5 years after leaving the hospital
Marketing
	Databases or website visitors	For the duration of the treatment
Suppliers
	Invoices	10 years
	Contracts	5 years
Access control and video surveillance
	List of visitors	30 days
	Videos	30 days blockage / 3 years destruction
Accounting
	Accounting books and documents	6 years
	Partner agreements, statutes, minutes	6 years
	Financial statements and audit reports	6 years
	Grant records	6 years
Fiscal
	Business administration and taxes	10 years
	Dividend payments and tax withholdings	10 years
	Intragroup pricing	18 years old
	Intragroup transactions – pricing agreements	8 years
Safety and Health
	Employee medical records	5 years
Environment
	Information on hazardous chemicals	10 years
	Environmental permits	During the activity + 3 years after closure / 10 years (crime)
	Records on recycling/waste disposal	3 years
	Cleaning grant documents	4 years
	Accident reports	5 years
Insurance
	Insurance policies	6 years (general) / 2 years (damages) / 5 years (personal) / 10 years (life)
Shopping
	Record of deliveries, acquisitions, VAT	5 years
Legal
	Intellectual property, contracts and agreements	5 years
	Permits, licenses, certificates	6 years from expiration / 10 years (criminal)
	Confidentiality and non-compete agreements	During the obligation
Data Protection Act
	Data processing not notified to the Spanish Data Protection Agency (AEPD)	3 years
	Data used in systems and networks	5 years
Whistleblowing channel
	Internal complaints / regulatory compliance	3 months (general) / 10 years (criminal)

GROUP COMPANIES.

The following companies are part of the business group and carry out activities related to the provision of technological, commercial, or data analysis services. Each of them acts as the Data Controller within the framework of its own business and sectoral activity.

Paraty Hotels SLU
Direct Hotel Sales. Booking engine and other related services.
https://www.paratytech.com/

Ring2travel SL

Call Center for Hotels.

https://www.ring2travel.com/

Updated 12/03/2026

More information at www.prodat.es