RING 2 TRAVEL puts at your disposal a wide range of services in relation to customer service. Our win-win model, without investment on your part, is based on a commission system for completed bookings. We analyze your product, we value the services that you demand and, based on all this, we agree a percentage. Check below all the possibilities at your fingertips.
We are not just another call center... Our win-win model, commissionable, will allow you to squeeze the most out of the voice channel, extrapolating the quality of your services and your attention to our specialized agents, assigned exclusively to your establishment.
The booking experience begins with a voice when our exclusive team welcomes you to the Customer Experience Center. Multilingual, proactive, experienced and trained to get the maximum profitability from this channel, our agents create an experience that guarantees a high percentage of conversion.
Everyone feels more comfortable speaking in their own language. That's why we have native agents of the most extended languages to offer your clients the attention they deserve. Spanish, English, French, Portuguese and German. For other languages do not hesitate to contact us, we are sure we have some solution.
We contact the customer within 24 hours after a cancellation to try to recover the booking. The immediacy is fundamental to solve this type of situations. They inspire confidence and, above all, transmit service and interest.
After a reservation has been made, we also call the customer to reconfirm their hotel stay and solve their last minute questions. The volume of your bookings and the success of our services are all in the details.
Do you have control over the telephone service of your reception or booking department? We offer you technological solutions for volatile surges of phone reservations. We can re-route traffic to our Customer Experience Center when you have a high call volume or simply during out of office hours.
CLICK TO CALL
CLICK TO CALL
Potential customers with just one click! Allow your customers to access our Customer Experience Center directly from your website, thus increasing your conversion ratio. Our widget allows the customer to enter their phone number so that we can contact them in their language of choice and at the time indicated.
The perfect combination to have effective campaigns that will generate quality traffic on your website and our customer experience center. During these campaigns, we reinforce our team of “experience managers” in order to achieve the highest level of assistance possible.
Set yourself apart from your competition by letting us accompany your website users until the final step of the booking process with our pop-up customer chat service. Offering to solve customer inquiries will help build trust and give them that final nudge to book. This way, we can take advantage of each opportunity to sell.
Offer your company or your customers the option of managing their reservations through their own exclusive channel. Providing you with access to negotiated rates and exclusive advantages, this service helps in tying up loose ends with the most preferred booking channels.
Customer feedback is essential to improve the service. Immediately after being attended they will have the opportunity to answer a brief satisfaction survey to assess the service of our agents. In this way, they will be in permanent evaluation and will give the best of themselves.